Explore our Frequently Asked Questions
Do you ship internationally?
Yes, we ship worldwide using Royal Mail.
Where possible, we will ship your order using a Tracked Service and send you a tracking number once your order has been dispatched.
If a Tracked Service is not possible, we will use a Signed-For Service. We will let you know if this is the case when we send your order.
Please check the Royal Mail’s website for more information about whether we can send your order via Tracked Service: www.royalmail.com
If you have any questions about shipping, please email firstname.lastname@example.org
How long is the waitlist?
Each pair is handmade to order, and there is currently an 8-10 week waiting list until the glasses are ready to be shipped. We are working on reducing the waitlist time.
Can I have prescription lenses fitted?
We offer a Frame Only option for customers who would like to have their prescription lenses fitted.
In this instance, we will fit the frames with ‘dummy lenses’. When you receive your order, you can take your glasses to your optician who will replace the dummy lenses with your own prescription lenses.
For all Frame Only orders we provide a set of instructions with the order which you can give your optician when they replace the lenses for you.
What lenses do you use?
We use Zeiss Polarised lenses for all orders requesting tinted lenses.
What sizes are the glasses frames?
The sizes of each frame are listed on the product pages, under ‘Dimensions’ in the product description.
At the moment, all glasses frames only have one size option, except for our Cassini frames, which come in either a Small or a Large.
Do they come with a case?
All orders arrive in a branded box and micro fibre bag which can also be used to clean the lenses.
How will I know if they fit me?
As we are an online only business at the moment, we don’t have an option for you to try them on in person.
However, we have a virtual mirror on our website, which pops up when you visit the product pages. The virtual mirror uses your camera to provide a visualisation of how the glasses will look on your face. If you know your pupil distance, you can input this information into the virtual mirror for an even better visualisation.
Are you stocked in any shops?
We are not currently stocked in any shops as our sunglasses are made by hand in small batches. This means that we don’t have the capacity to make surplus sunglasses for shops to stock. However, we would love to see Mosevic in shops and are working on increasing our capacity in order to achieve this.
Is your workshop open to visitors?
Unfortunately, our workshop is not open to visitors. We use the whole space for the production of our sunglasses, which doesn’t make it suitable for passersby to pop in.
Also our resident paw patroller, Penvelope (Jack’s dog), takes her guard dog duties very seriously (she’s lovely, but does enjoy a good woof if she’s not sure who you are).
I have a large head, will these fit me?
Our sunglasses frames width measure between 130mm – 140mm (for more detailed dimensions of each frame, please visit the product pages and scroll to the description).
The hardened denim is malleable when heated, so you can adjust the frames to make them bigger simply by heating them with a hairdryer.
If you would like to do this, heat the frame with a hairdryer and then put them on your face (only do this when the frames aren’t too hot). By heating the frames, it relaxes the bend in the arms as well as the bridge. This will create a wider frame.
Are you making sunglasses using any other materials?
We use hardened denim in a variety of colours (blue, black and undyed (white) denim), but Jack is also exploring kimono fabric as an additional material.
How long does it take to make them?
It takes two weeks to handmake a small batch of our sunglasses.
For the complete process, visit The Process page.
How are the sunglasses handmade?
Jack has spent over ten years developing a unique process for handmaking denim sunglasses. For information on how we make them by hand in our workshop, visit The Process (link) page
Can I send you my old jeans?
Though we love this idea, we are a small business and we make each pair of sunglasses by hand, which means we don’t have the capacity to take people’s jeans from them to make custom orders or gifts.
Are the sunglasses waterproof?
The frames are varnished to give a water resistant finish. They are also resistant to oils from your skin and lotions like sun cream.
You can wipe any products, such as make up, off the surface.
What are the materials like?
Once the denim is infused with resin, the material behaves like unfinished wood. It still looks and feels like denim, and you can see the beautifully intricate pattern that results from cutting through the cotton fibres.
Brass is used for the final details. This material is perfect not only in contrast to the denim but in finish. We currently don’t offer any other metal finish.
Returns + Warranty
Returns + Exchanges
As Mosevic is an online only company, we are happy to help with any queries regarding style. Please contact email@example.com with any questions.
You can find dimensions of each style on the product pages and although it is not the same as trying them on in real life, there is a virtual mirror on the website on the product pages, where you can get a sense of style and size before you purchase.
If you do find that they aren’t quite right for you once they arrive, we are happy to offer a 14 day returns policy or you can exchange them to another style of your choice.
All returns / exchanges are to be made within 14 days.
Items need to be unworn, undamaged and to be returned in their original packaging.
Returns need to be accompanied with the customers name, order number and email address.
For international returns, please ensure that “returns” is selected on any customs forms. Any customs charges sent to Mosevic will not be paid and the item will be automatically returned to you.
Please note that we do not offer free returns or exchanges, as the customer, you will be liable for this charge.
Refunds will only be issued to the original card payment once the item has been returned to the address below.
If you need to arrange a return or exchange, please contact firstname.lastname@example.org
Please send any returns to the following address:
RETURNS - Mosevic Collection LTD
Unit 4, Viaduct Works
2 Year Manufacturing Warranty
Each frame is made by hand to a high standard and comes with a 2 year warranty against manufacturing defects through reasonable use. This does not cover accidental damage.
Scratches to lenses are not covered under the warranty, however for a fee of £40 they can be replaced. The frames need to be returned to the workshop at your own cost. The price covers the cost of the lenses plus the return shipping.
If you need to make a claim and it is in line with the conditions of the warranty, you will be offered a replacement which will be sent to you free of charge.
For anything else...
Please contact email@example.com
We are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Mosevic Limited of Unit 4, Viaduct works, Ponsanooth, Truro, Cornwall, TR37JW
Information we may collect from you
We may collect and process the following data about you:
Information you give us.
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you register to use our site, place an order on our site, make use of the social media functions on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
Information we collect about you.
Each time you visit our site we may automatically collect the following information:
technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources.
We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
Uses made of the information
We use information held about you in the following ways:
Information you give to us.
We will use this information:
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you.
We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in TR1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Mosevic Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Where we store your personal data
All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by emailing us at firstname.lastname@example.org.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of up to £10 to meet our costs in providing you with details of the information we hold about you.