Explore our Frequently Asked Questions
Do you ship internationally?
Yes, we ship worldwide using Royal Mail.
Where possible, we will ship your order using a Tracked Service and send you a tracking number once your order has been dispatched.
If a Tracked Service is not possible, we will use a Signed-For Service. We will let you know if this is the case when we send your order.
Please check the Royal Mail’s website for more information about whether we can send your order via Tracked Service: www.royalmail.com
If you have any questions about shipping, please email support@mosevic.com
How long is the waitlist?
Share details about your shipping policies, item returns, or customer service.
Can I have prescription lenses fitted?
We offer a Frame Only option for customers who would like to have their prescription lenses fitted.
In this instance, we will fit the frames with ‘dummy lenses’. When you receive your order, you can take your glasses to your optician who will replace the dummy lenses with your own prescription lenses.
For all Frame Only orders we provide a set of instructions with the order which you can give your optician when they replace the lenses for you.
What lenses do you use?
We use Zeiss Polarised lenses for all orders requesting tinted lenses.
What sizes are the glasses frames?
The sizes of each frame are listed on the product pages, under ‘Dimensions’ in the product description.
At the moment, all glasses frames only have one size option, except for our Cassini frames, which come in either a Small or a Large.
Do they come with a case?
All orders arrive in a branded box and micro fibre bag which can also be used to clean the lenses.
How will I know if they fit me?
As we are an online only business at the moment, we don’t have an option for you to try them on in person.
However, we have a virtual mirror on our website, which pops up when you visit the product pages. The virtual mirror uses your camera to provide a visualisation of how the glasses will look on your face. If you know your pupil distance, you can input this information into the virtual mirror for an even better visualisation.
Are you stocked in any shops?
We are not currently stocked in any shops as our sunglasses are made by hand in small batches. This means that we don’t have the capacity to make surplus sunglasses for shops to stock. However, we would love to see Mosevic in shops and are working on increasing our capacityin order to achieve this.
Is your workshop open to visitors?
Unfortunately, our workshop is not open to visitors. We use the whole space for the production of our sunglasses, which doesn’t make it suitable for passersby to pop in.
Also our resident paw patroller, Penvelope (Jack’s dog), takes her guard dog duties very seriously (she’s lovely, but does enjoy a good woof if she’s not sure who you are).
I have a large head, will these fit me?
Our sunglasses frames width measure between 130mm – 141mm (for more detailed dimensions of each frame, please visit the product pages and scroll to the description).
The hardened denim is malleable when heated, so you can adjust the frames to make them bigger simply by heating them with a hairdryer.
If you would like to do this, heat the frame with a hairdryer and then put them on your face (only do this when the frames aren’t too hot). By heating the frames, it relaxes the bend in the arms as well as the bridge. This will create a wider frame.
Are you making sunglasses using any other materials?
We use hardened denim in a variety of colours (blue, black and undyed (white) denim), but Jack is also exploring kimono fabric as an additional material.
How long does it take to make them?
It takes two weeks to handmake a small batch of our sunglasses.
For the complete process, visit The Process page.
Can I send you my old jeans?
Though we love this idea, we are a small business and we make each pair of sunglasses by hand, which means we don’t have the capacity to take people’s jeans from them to make custom orders or gifts.
Are the sunglasses waterproof?
The frames are varnished to give a water resistant finish. They are also resistant to oils from your skin and lotions like sun cream.
You can wipe any products, such as make up, off the surface.
What are the materials like?
Once the denim is infused with resin, the material behaves like unfinished wood. It still looks and feels like denim, and you can see the beautifully intricate pattern that results from cutting through the cotton fibres.
Brass is used for the final details. This material is perfect not only in contrast to the denim but in finish. We currently don’t offer any other metal finish.